Chromebook laptop rental program

It will be great if we can have a Chromebook laptop renting out program, similar to Palo Alto library renting out Google Chromebook laptop. http://googleenterprise.blogspot.com/2012/08/palo-alto-library-pioneers-chromebooks.html These Google Chromebook laptops are much cheaper than Windows laptops, and more secure. Thanking you. Wrote: http://library.santaclaraca.gov/index.aspx?page=1433 szegda@plsinfo.org librarywebmaster@mountainview.gov http://ecityhall.sunnyvale.ca.gov/contact/contact.aspx?ap=Library http://www.sccl.org/about/contact-us/feedback http://alam2.aclibrary.org/suggestpurchase/ https://www.sccl.org/about/contact-us/suggest-a-purchase

Starbucks: can help reduce plastic usage etc

Please forward to corporate headquarters: Starbucks can help reduce plastic usage etc. When I visit starbucks and order chai latte, the chai comes with a plastic top (on top of the paper cup), which I throw away all the time. Starbucks can provide plastic top as optional, which itself will help save the planet. Wrote to Starbucks at : http://www.starbucks.com/customer-service/contact/retail-stores-form http://www.starbucks.com/customer-service/contact/company-information-form

Need business card scanning on chrome-browser-on-laptop(using chrome webRTC)/android/iphone

Need business card scanning on chrome-browser-on-laptop(using chrome webRTC)/android/iphone ie scanning business cards and adding info to Google voice contacts : Whenever I receive a business card from someone with their phone number and email , I would like to be scan their business card using laptop webcam etc on an Google chrome webstore app(using chrome WebRTC protocol that works on all chrome browsers on laptop/android/iphone), and Google voice/gmail contacts should able to add their contact info to my Google voice contacts for later use. Wrote: android_support@intsig.com, support@abbyy.com, support@cognicard.com, android@shapeservices.com, info@scanbizcards.com, help@team.shoeboxed.com, support@xmscan.com, atandroid@atsolution.co.kr, android@cardshake.net, https://www.riadd.com/app/carda/support.php, Android@penpowerinc.com, robert.chou@gmail.com

Wrote to Hilton, Marriott and other hotel chains to come up with Google TV or Apple TV in hotel rooms, instead of cable

Please forward to corporate headquarters: In hotel room, it is much better to have Google TV or Apple TV (which have youtube, netflix apps), instead of cable TV which has boring channels, and very limited choices. For example, I prefer watching Indian movies from youtube or netflix, etc on TV. Thanking you. Wrote: Hilton: Guest.Correspondence@hilton.com, https://www.marriott.com/suggest/suggest.mi http://www.holidayinn.com/rewards/us/en/customer-care/forms/comment http://www.starwoodhotels.com/sheraton/support/contact/index.html http://www.choicehotels.com/en/contacts https://secure.fourseasons.com/content/fourseasons/en/contact_us.html https://secure.hilton.com/en/es/feedback/guest_assistance.jhtml;jsessionid=YNAR4TT2BMZTMCSGBJF3MQQ http://www.hyatt.com/hyatt/customer-service/share-feedback/share-feedback-on-a-recent-stay.jsp

Wrote to smartphone and tablet companies to come up with tablet/phone with multiple logins

Please forward to corporate headquarters: Need a family phone/tablet with multiple profiles : If handset maker can introduce a family phone/tablet, ie one which supports multiple profiles (similar to chrome browser, maybe even a Chrome OS based phone), that anyone can login into using their own gmail accounts, and have their own set of personalized apps, contacts, photos etc, it will be much cheaper for the family, and they will not have to buy individual phones, or keep logging into and out of various apps on Android/iphone which leads to a confusing experience if there are multiple people using the same android/iphone phone/tablet. Wrote: Samsung https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionProduct.jsp?SITE_ID=1&titleCode=1 HTC: http://www.htc.com/www/contact/#email , marketing_na@htc.com Apple: http://www.apple.com/feedback/iphone.html

Wrote to Concur for laptop-webcam based (chrome browser webRTC-based) expense receipt scanning

Please forward to Concur corporate headquarters for laptop webcam based (chrome browser webRTC-based) expense receipt scanning: On concur website on laptop, please provide ability to scan expense receipt items using the laptop's webcam. Maybe google chrome webRTC can be used for this From http://people20.blogspot.com Wrote: mobilesupport@concur.com , https://www.concur.com/en-us/contact

Wrote to Concur for mobile app enhancements

Wrote to Concur for mobile app enhancements:

•  On mobile app : while saving expense and uploading receipt images, the user has to wait till the receipt image has uploaded completely which can take quite a while for each image upload, leading to wasted time. Please provide ability for receipt image to upload in the background, so user can quickly add in all expenses. 
•  On mobile app : Please personalize experience of app by using info from the account profile for suggesting location for expense item, people interacted with, dates etc, since most users will tend to constantly use the same locations, people etc as they do on the laptop website.
• On mobile app : Please provide speech input for individual expense item fields, since typing on mobile is tedious, so that after scanning receipt, the speech input can be used. 
• On mobile app : Please provide expense receipt scanning and character recognition, so that receipt amounts etc can be automatically entered in 
• On laptop website : Please provide speech input for individual expense item fields, and ability to scan items using the laptop's webcam. Maybe google chrome webRTC can be used for this 
•  On mobile app and laptop website: Fields like "business purpose" etc should remember previously entered entries, so they don't need to be tediously entered in, again and again, but instead chosen from dropdown of previously entered entries 

From http://people20.blogspot.com/2012/04/wrote-to-concur-for-app-enhancements.html

Wrote: mobilesupport@concur.com , https://www.concur.com/en-us/contact, Androidmobilefeedback@concur.com

WebRTC and VOIP : Wrote to VOIP providers to integrate webRTC into their VOIP offerings

Wrote to VOIP providers to integrate webRTC into their VOIP offerings: Please forward to your technical team : It would be great if you can provide real time audio and video communication using google’s webRTC specification (www.webrtc.org), ie a chrome/firefox etc webapp that works on laptops, android phone, android TV etc. Write: contact@tokbox.com, help@tokbox.com, www.sightspeed.com/community/product-feedback ,BusDev@ooVoo.com , http://support.oovoo.com/ics/support/ticketnewwizard.asp?style=classic, https://www.mobilevoip.com/support, info@nymgo.com, http://www.ringcentral.com/feedback/talk-to-rc.html, support@phone.com, support@voipo.com, https://support.viatalk.com/?_a=tickets&_m=submit#, http://www.itpvoip.com/contactus/ , support@broadvoice.com , http://www.nextiva.com/support/submit-a-ticket.html, http://www.sunrocket.com/contact.html , techsupport@lingo.com, sales@lingo.com, https://support.vonage.com/app/ask, http://www.polycom.com/forms/contact_polycom.html, http://www.vidyo.com/about/contact-sales/

Google Chrome Blog: Everybody’s talking (and translating) with Chrome

Google Chrome Blog: Everybody’s talking (and translating) with Chrome

Ability to view Hindi comics .cbr and pdf files in browser

Ability to view Hindi comics .cbr and pdf files : I have many Hindi comic books in .cbr and .pdf file format , and there many online(http://www.google.com/images?q=hindi+comics). Is there a way that they can be quickly converted to graphicly format in google chrome webstore and made available for as many folks, to view, as possible via browser (with no download necessary, of pdf or cbr) ? 
For ex: goto http://downloads4allu.blogspot.com/2009/07/hindi-comics.html and click "Download" to download a pdf.

Wrote:
http://graphicly.com/ (Feedback)
micah@graphicly.com

California EDD site enhancements

Please forward to California EDD web-cert department the following suggestions for enhancing the California EDD website :

• Please provide ability to have direct deposit (into online bank account) of California EDD biweekly claim checks.Currently I can receive biweekly claim checks only by paper checks, which is inconvenient
• Please provide ability to have alerts or email notifications sent to me, when I need to submit online claim form at EDD web-cert (ie claim is ready-to-file), or when a check has been sent out etc. Currently, there are no alerts, and one has to keep logging into the site numeous times to check on status.
• Please provide link between original EDD application for benefits(apply4UI) and the EDD web-cert for biweekly submissions of claim forms. Currently, I had to create new login and password for EDD web-cert for biweekly submissions of claim forms after filing at apply4UI. Also after doing apply4UI, there is no online way of checking for application status, and one has to spend hours and hours on phone with EDD, which is inconvenient. 
• Please provide link between original EDD application for benefits (eApply4UI) and the EDD web-cert, currently, the two are completely independent, and when one submits for benefits (eApply4UI), then there is not much info at EDD web-cert website on the details and profile created for checking of follow-on status. Also, one needs to create two different accounts : one for original EDD application for benefits (eApply4UI) and another for the EDD web-cert, with different passwords, ie after filling out eApply4UI, one needs to create new login and password for EDD web-cert, which is inconvenient. The more information that is available online, the less time the claimant needs to try to call up EDD on phone, for hours. 
• Currently, there is no visibility into the process for a new person and person can have questions like : "how come the first check received has only one week of benefits instead of two weeks ?" The letter should provide the explanation that this was a "waiting week" etc, instead of user trying to call up EDD on phone, for hours. Also, there should be a way for claimant to flag to EDD, online, via web-cert that the person has found a job and will not be requesting more claim checks, etc

Wrote:
https://askedd.edd.ca.gov/asp/frmEDDCOMM.aspx

Online portal for companies and new hires, to manage new hire Offer letters and new hire process

Please foward to corporate headquarters:


Online portal for companies and new hires, to manage complete new hire Offer process, letters etc, is needed : from interviews, to offer letters and acceptance, to getting an employee number, setting up W4, I9, direct deposit etc, in an online portal (instead of many back-and-forth email and documents.) Currently, my friend got a new job offer letter with a company, and he got some 10 pdf files in email that he needed to edit with his information (like Offer acceptance, W4 withholding info, I9, direct deposit info, date-of-birth/social sec info, etc). And he had to spend almost a day to recreate a pdf that had the completed information (since he had to convert the pdf file to Word document , then images, then type in the info into the images, re-create Word document and since he could not email those back because of size limitation, generate a pdf file etc, from various internet resources that do file conversion) And he was not expert in those things. It would have been much simpler if the company had offered an online website where he could securely fill out that info, and hit "Submit" and it would have taken at most half hour.


Can your company provide such a solution ? It will be a huge productivity enhancer.


Also, for background check, instead of user manually filling in the "employment history"and "education history" , it will be great if user can simply upload their resume(in Word doc), and your service can automatically fill in the "employment history"and "education history" from the uploaded resume. That way, user does not need to spend lot of time to fill in the information manually, and it should take only a minute for the user to fill in the "employment history"and "education history".


Thanks, Avinash


Wrote to:
ADP http://www.adp.com/contactprocess/contact-us-pre-process.aspx
support@successfactors.com
customer_service@accuratebackground.com, cdr@accuratebackground.com, khartley@accuratebackground.com
info@midrangesoftware.com
info@aps2k.com
sales@people-trak.com
info@spectrumhr.com
info@talentsecure.com
info@infolinkscreening.com
kasey.gayle@employease.com
ultiproinfo@ultimatesoftware.com
sales@ebiinc.com
info@ddiworld.com
info@kronos.com
sales@iemployee.com
abrainfo@bestsoftware.com
info@spectrumhr.com
Info@kenexa.com

A tablet computer that is able to also work as a powerful laptop/desktop replacement, and also as a phone replacement

Wrote to Dell/Gateway/Everex/Samsung/HTC/Apple etc:


Please come up with a tablet computer that is able to also work as a powerful laptop/desktop replacement, by having a docking station with dumb monitor and keyboard, that users can put the tablet computer at, and which will then function just like a powerful laptop/desktop, and based on the size of the attached display monitor, will have its apps and browser automatically configure itself to the size of the attached display monitor. And of course, after removing this tablet computer from its docking station, it will function just like a usual mobile tablet computer. Also, if connected to the TV, it is a TV-settop box/DVD-player/blue-ray replacement, and since tablet computer can do voice/video calls, and is a full-fledged phone replacement as well.


Thanks, Avinash

Everex:
customerservice@everex.com

Dell Computers:
http://support.dell.com/support/emailcustomercare/index.aspx?c=us&chat=no&cs=19&l=en&s=dhs

Gateway Computers:
http://www.gateway.com/about/news_info/media_relations.php
https://support.gateway.com/support/contact/contact_tech2.shtml

Acer:
http://www.acersupport.com/html/new_email.cfm

Apple:
http://www.apple.com/feedback/imac.html
http://www.apple.com/feedback/macbook.html

Fujitsu:
http://faq.us.fujitsu.com/all/ask.php?p_sid=3gQX5GMg&p_lva=&p_sp=cF9zcmNoPTEmcF9ncmlkc29ydD0mcF9yb3dfY250PTU3JnBfc2VhcmNoX3RleHQ9JnBfc2VhcmNoX3R5cGU9MyZwX3Byb2RfbHZsMT1_YW55fiZwX3Byb2RfbHZsMj1_YW55fiZwX2NhdF9sdmwxPTMmcF9zY2ZfZmFxcypjJHJlZ2lvbj1_YW55fiZwX3NvcnRfYnk9ZGZsdCZwX3BhZ2U9MQ**&p_li=
Email: fpcinfo@fujitsupc.com , 8fujitsu@us.fujitsu.com

Thanks.

Fedex Kinko : please offer document scanning and other related services as well

Please forward to corporate headquarters:

Fedex Kinko etc : please offer document scanning and email services. Since more and more companies are going paperless, employees now have to scan expense receipts etc and email those to their corporate offices. Since lot of those folks are traveling, it will be good if they can go to one of your office locations, scan their documents/expense receipts etc, and email it back to themselves or store it online in the Internet. 


Also, more and more folks are digitizing their books/photos, old videos etc, and storing those online, so if you can provide the scanning/upload/internet s service etc, that will help.


Thanking you, Avinash
Wrote at:
https://www.fedex.com/cgi-bin/qrf2.cgi?link=4&first=y&formpage=automation
http://customcritical.fedex.com/us/customersupport/email/contactgeneral.shtml

email : fedexoffice.customerrelations@fedex.com

Enhancements for cloud-based or light-weight OS providers like Jolicloud, Chrome OS etc

It will be great if cloud-based or light-weight OS providers like Jolicloud, Chrome OS could start selling USB drives that one can simply buy and boot laptops on, or make the USB installation process extremely simple(push-button). Currently, the download and imaging of USB drives is not something for a layperson to do.

Wrote
http://www.jolicloud.com/support/feedback

Connecting laptop to TV, and using TV browser Kylo

Connecting laptop to TV, and using TV browser Kylo :

Use http://www.amazon.com/gp/product/B0016VNYS2/ref=oss_product to connect laptop to TV; your laptop’s VGA out, plugs into this converter box, which has output RCA and output S-video, either of which you can plug into your TV. Use that, along with audio cable Belkin Audio Y Cable Splitter 1-Mini Plug/2-RCA Plugs (6ft)

Now that your laptop is connected to your TV, you can use browser Kylo on your laptop, after downloading software from www.kylo.tv
 

Kylo TV browser enhancements

Kylo TV browser enhancements:

www.Kylo.tv browser is great. please provide better navigation on hindi video megaportals like www.bigflix.com, www.rajshri.com , hindilinks4u.net , etc

Wrote
http://kylo.tv/help/

Laptop to TV

Please forward to corporate headquarters:
It will be great if Logitech can come up with USB-based remote control etc for a laptop-connected-to-TV (via PC to TV convertor box), for browser. Currently, I have hooked up my laptop to TV, via 

KWorld PC to TV VGA Converter , to watch movies etc from the Internet via browser. But in order to change the movie, etc, I have to go to my laptop, go to another site using the laptop mouse, etc, and then watch that movie, which is tedious. So if Logitech can come up with USB-based remote control etc for a laptop, that will be great, so one can sit comfortably on the sofa, and using the remote control, browse on the laptop's browser (I am using google chrome browser) with ease. 

Wrote : mediarelations@logitech.com

Sipgate.com enhancements needed

Sipgate.com enhancements needed:

Please forward to Sipgate corporate headquarters:

aa) Please provide a browser-based VOIP application (not desktop softphone) and also Google chrome browser extension, instead of a download application. I am interested in buying Google Chrome OS netbook computer. Also downloaded-applications take too much of my computer memory/resources and I have to download the application to my different computers, which is tedious. Instead, I would like to use VOIP from the web directly, and preferably bookmark the VOIP application on browser and access from ANY computer.

ab) Please provide Android app, so I can access from Android phone

ac) When I receive incoming call on sipgate, on windows Vista, then there is no Popup saying "Accept call" or "decline call". All I get is a notification saying incoming call. This is inconvenient. Please fix this. For example, yahoo messenger voice-in provides Popup saying "Accept call" or "decline call". 

Wrote:
support@support.sipgate.com

Move your phones to the cloud

Get a free phone number, and calls to your laptop or phone.

http://www.sipgate.com/

Move your phones to the cloud

Receiving phone calls on phones, and computers(laptop, netbook or tablet computers etc)

Please forward to corporate headquarters:
Just as the Google voice phone number, now will route calls (not just to the phone numbers), but also to the computer (be they laptop, netbook or tablet computers), as per http://news.cnet.com/8301-30684_3-20002022-265.html , it will be great if folks can receive your phone service not just on land phones and mobile phones, but also to be able to receive calls to that same number, on their iPad or netbook or any computing device, while at any Wi-fi location etc. That makes it much simpler for consumers to manage their multiple communication devices.

Also, just as the Google voice phone number, now will route calls (not just to the phone numbers), but also to the computer (be they laptop, netbook or tablet computers), as per http://news.cnet.com/8301-30684_3-20002022-265.html , please provide iGoogle.com apps, Google chrome browser apps, Android apps as well as iPad/phone apps as applicable, for making and receiving voice calls from ANY internet-connected device.

Published at blog http://people20.blogspot.com/2010/04/receiving-phone-calls-on-phones-and.html

Wrote:
AT&T : http://www.corp.att.com/contact/forms/inquiries.html
Comcast: http://www.comcast.com/default.cspx (feedback at bottom of page) , http://comcast-digital-voice.suggestionbox.com
Nokia: http://nokia.suggestionbox.com/ https://www.nokiausa.com/get-support-and-software/contact-us/email-us
Verizon : http://verizonwireless.suggestionbox.com/ https://www22.verizon.com/Content/ContactUs/EmailUs/emailus.htm
Sprint : http://sprintnextel.suggestionbox.com/
T-mobile : http://t-mobile.suggestionbox.com , http://www.t-mobile.com/Company/ProductInformation.aspx?tp=Abt_Tab_ProductInfo
Vonage : www.vonage.com/contactus.php?email

ifixit.com : helping reduce ewaste

Feedback sent to ifixit.com :
It is great that ifixit.com is helping folks repair their electronics by themselves, and reducing ewaste. Couple of suggestions:
a) Include sections for fixing not just mac products, but all kinds of laptops, electronic gadgets etc too
b) Go Social: provide a place for folks where other local folks can help fix gadgets for a small price. My digitical camera is not working, and I wouldnt mind getting it repaired for ten bucks

Thanks, Avinash

The Collapse of Complex Business Models � Clay Shirky

The Collapse of Complex Business Models � Clay Shirky

Fedex, UPS, DHL, USPS etc: Using internet communications (email, instant message, phone) to successfully deliver parcels at first delivery attempt

Please forward to corporate headquarters:

DHL, Fedex, UPS, USPS etc: Using internet communications (email, instant message, phone) to successfully deliver parcels to recipient at first delivery attempt

By collecting the email address and phone number of the parcel recipient, at the point at which the parcel is being shipped by the sender, your shipping company can co-ordinate via email and phone, with the recipient, as to the recipient's availability, and can co-ordinate routine and recipient can ensure that he will be at home to receive the parcel when it arrives. This will ensure that at the first delivery attempt itself, the recipient will receive the parcel, and save time, fuel and money for the shipping company and the parcel recipient.

A lot of times when I come home, I see, at the apartment complex door, stickers for undelivered parcels since the recipient was not home, and notices for 2nd, 3rd delivery attempt etc. Arranging for redelivery, for the recipient, is very tedious.

Published at blog http://people20.blogspot.com/2010/04/fedex-ups-etc-using-internet.html

Wrote at:
https://www.fedex.com/cgi-bin/qrf2.cgi?link=4&first=y&formpage=automation
http://customcritical.fedex.com/us/customersupport/email/contactgeneral.shtml
https://www.ups.com/upsemail/topic
http://www.dhl-usa.com/email/i_emailairborne_oop.asp?nav=ContactUs/EmailUs
http://faq.usps.com/eCustomer/iq/usps/request.do?create=kb:USPSFAQ&forward=inquiryType

Dailygraphs : browser support

Please have Dailygraphs software be working on ALL browsers like Google chrome browser, Firefox etc , and not dependent on Windows computers or ActiveX etc. Also please make it all browser based, so I never have to download ANY software. Otherwise it becomes TOO tedious to use, especially on my different computers, some of which are Google Chrome-based. And hoping it will work on new Apple iPad/iPhone/google phone etc via html5 or other browser technology.

Lala enhancements

Please forward to Corporate headquarters:

Hello, Lala.com music is great.

a) If I upload some of my mp3s to Lala, since I own them, lets say in a year if I decide to move out of Lala. Can I then download these again (and my songs purchased at Lala ) again to my local desktop then ?

b) It will be great if you have more Indian songs and the Indian bollywood hit songs. For example , there are many at www.raaga.com etc

c) I would like to invite more friends etc to Lala , but the importing contacts from yahoo/gmail etc is not working. I tried this multiple times.

Published at :http://people20.blogspot.com/

Wrote: http://www.lala.com/#feedback

Actionable news

News sites can make news items more actionable, not passive.

Wrote to Economic times:

Dear Sir, We do not see hyperlinks in your articles for example at http://economictimes.indiatimes.com/infotech/internet/Google-unveils-new-look-for-Orkut/articleshow/5181314.cms

for example it has a statement "The new version would be initially available through invitation only ". This should hyperlink to http://en.blog.orkut.com/ on how to get the invitation etc that has details on that. Also more hyperlinks are needed in general in news sites, so that news is actionable, not passive.

Wrote:

http://in.indiatimes.com/feedback.cms

Here's how Google could increase Google voice and Android adoption

Please forward to HTC/Motorola/Palm headquarters:
Here's how Google could increase Google voice and Android adoption : Can google voice work with HTC/Motorola  to provide user's Google voice number as default HTC/Motorola/Palm  mobile number and a cheaper Android smartphone in the process ? Currently, lots of my friends have Google voice number and if they can have an HTC/Motorola phone that is using their Google voice number, it would be more cost effective for everyone. 

From my blog  http://people20.blogspot.com , http://docs.google.com/Doc?id=dthcr25_155gbfdnd  

Wrote:
HTC http://www.htc.com/us/about_htc_bymail.aspx
Motorola https://www.motorola.com/feedback.jsp
Palm : volumepurchases@store.palm.com

Internet-based kiosks for web Photo printing etc

Dear Sir, Visiting a Walmart/Walgreen yesterday to print out some color photos, they have kiosks, but such kiosks do not have Internet capability to print photos directly from Flickr or Google Picasaweb account, etc. Instead the kiosks use flash drive etc, which is inconvenient. Please provide at Walmart/Walgreen etc, such Internet-based kiosks fr web Photo printing etc.
Thanking you.

Wrote:
http://www.hp.com/hpinfo/execteam/email/hurd/index.html
http://www.kodak.com/global/en/service/contactKodak/email/consumerDigital_contact.jhtml?pq-path=13452


From http://people20.blogspot.com/2009/08/internet-based-kiosks-for-web-photo.html

Click-to-call from Internet/netbook/iphone or other smartphone: enhancements

Click to call, from computer/netbook/iphone : enhancements:
Please forward to corporate headquarters:
Please enhance Click 2 call so that:
a) Click-to-call should provide productivity over phone calls for menu navigation: If I go to site like bankofamerica.com, and press Click 2 call, I should see, listed on my netbook/iphone screen, the different menu options, like "Press 1 for banking", "Press 2 for credit card", "Press 3 for mortgage", etc. Since this can be minutes of time wasted waiting on the phone listening to the menu options, such push-button menu choices will save huge time, if Click2call is done from netbook/smartphone, etc. Also, the time savings are even more, when a selection from a choice menu, leads to new menus, for example "If I press mortgate", then new menu options would be "Press 1 for new mortgage","Press 2 for existing mortgage", etc.
b) Click-to-call should take the callback phone number (and other information like name, email , etc) saved in my google chrome/facebook profile, and not keep asking me for this information or a callback phone number every time one presses Click2call. In fact, there should be no need for a callback phone number, as Click-to-call should connect directly from the computer/netbook/iphone that has been used to make the call request. Similarly, On smartphone, like iphone, etc, If someone would like to book a flight or taxi using iphone, or even open a new bank account, then they should not have to enter their home address/email address etc when voice chatting with customer service representative; the customer service representative on other side should be able to read-in automatically suggested address/email address , etc from my click2call client.
c) If I use Click-to-call for someone frequently, like a pizza store etc, to order a specific item or set of items mostly, then Click-2-call should remember those menu choices etc and automatically make those orders for me. "When you order with Click-to-call automatic ordering and online choice selection, you never have to hear that impatient, irritated tone of a teen-ager taking your order who doesn't understand the specials and just wants to be somewhere else, talking with anyone else but you. And the constant ringing of the phones in the background."
d) LivePerson online chat should include voice chat, besides text chat: I logged into Bank of America and was doing LivePerson chat with banking specialist, and wrote in text about my credit card request, and explained in detail, they then asked me to call up separate 1-800 number for credit card. So this is painful process, and timeconsuming. Please have LivePerson to accept voice calls using LivePerson, besides text chat. Then Bank of America should be able to transfer my voice call to appropriate department, online, without customer having to worry about calling another 1-800 number for a different department.
Here is chat transcript:
You: yes, I wanted to do transaction X on my credit card
Bank of America : I will be happy to assist you!
You: I wanted to do transaction X on my credit card
Bank of America:  This needs to be done by department Z Please give us a call at 800.XXX.YYYY
e) Not needing to re-verify customer, and authentication : Right now, when we call up a customer service representation(CSR) using the click2call after logging in to their online account, then the CSR has to re-verify all the information about the customer, especially if the click2call happens after the customer has logged in. This is a big time-waste for CSR and also the customer. for example, if I call up HSBC bank after logging in to my online HSBC account, I should not have to reverify all my personal information with HSBC CSR ; they should know that I have already been authenticated and should be able to get on with the task at hand
f) After logging in at say above online bank account etc, click2call should provide me ability to leave a secure voicemail also (besides options to call up CSR , etc) : that way, as customer, I should be able to leave voice instructions on what is needed. This helps avoid the waiting process when the bank has to locate a CSR to answer me and I am put on hold. Leaving voicemail, I can simply leave instructions knowing that they will be answered. 
g) When I call up Bank of America using the Click2call, after logging onto  Bank of America account, it asks me, before connection to enter my name, phone number etc. These should be auto-saved so I dont have to re-enter this info again and again. Also preferably, Click2call should pick up these fields like name, phone number, etc from my online Bank of America account.



Published at :http://people20.blogspot.com/2009/05/click-to-call-from-websitesiphone.html

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