Sunday, May 10, 2009
Click-to-call from Internet/netbook/iphone or other smartphone: enhancements
f) After logging in at say above online bank account etc, click2call should provide me ability to leave a secure voicemail also (besides options to call up CSR , etc) : that way, as customer, I should be able to leave voice instructions on what is needed. This helps avoid the waiting process when the bank has to locate a CSR to answer me and I am put on hold. Leaving voicemail, I can simply leave instructions knowing that they will be answered.
g) When I call up Bank of America using the Click2call, after logging onto Bank of America account, it asks me, before connection to enter my name, phone number etc. These should be auto-saved so I dont have to re-enter this info again and again. Also preferably, Click2call should pick up these fields like name, phone number, etc from my online Bank of America account.